-fix collections/deliveries or other crucial appointments (extra cost threat) have to be advised before confirming the transport (special tool bookings, hired staff and specialists, follow up transports and similar) – no additional cost will be accepted without previous warning!
-after arrival, we only guarantee 3hrs waiting/loading/offloading time, every hour over 3hrs will be charged by 30€ (max 350€/24hrs)
-we are not giving away any contact details of our hauliers/partners - should this information be necessary for loading or any other activity connected to the transport, you have to advise before sending the order.
-we accept only cancellations within 15:00 of the working day before the agreed loading date - unreasonable cancellations after 15:00 without a proof of real problem will be fined as a cancellation in the day of loading!
-in case of order cancellation in the day of loading we charge 80% of the agreed transport rate
-in case the transport will be postponed in 1 or more days in the day of loading, we charge waiting cost as per 2nd point of this conditions
-you should provide us complete information about the transported goods and its value - our insurance covers 8,33SDR/1kg - in case your cargo has higher value, we need the information before loading.
-we do not accept higher replacement truck cost then 10% of previously agreed rate – and only in case of delay of 24hrs (if agreed fix collection/delivery)
-we do not transport ADR goods, goods for which is a special licence needed and high value goods (FTL value higher then 100.000€) without previous agreement - in case we will not be informed before confirming the order, the extra cost connected to the issue will be invoiced to you
-we do not accept any additional cost without a proof / cost for loading equipment & packaging purchased at the loading place must be confirmed by a signature and written name of the driver – information about this purchase must be sent within 10 days after loading, otherwise we can not guarantee the payment!
-we do not accept any invoices for loading material and packaging materials without being previously agreed with the agent - the need for specific equipment or pallet change must be explicitly agreed per email!
-we are a freight forwarding agency and all transports are made by our subcontractors, therefore you will receive the CMR with hidden information about our haulier - should this be a problem for you, inform us immediately.
*you were informed about this matter and we do not accept any delays of our invoices for that reason!
- we are not sending original paperwork per post – scanned Copy only!! Should this be a problem, let us know immediately!!
-we only accept bank transfer payments (bank account stated on the invoice) – no extra reductions without previous agreement accepted.
-this agreement is governed by Austrian substantive law and the court of jurisdiction is in Innsbruck.
GB - Should you have difficulties understanding these conditions, let us know immediately!!
DE - Sollten Sie Schwierigkeiten haben, diese Bedingungen zu verstehen, bitte um sofortiges Bescheid!!
FR - Si vous avez des difficultés à comprendre ces conditions, veuillez nous le faire savoir immédiatement !!
IT - In caso di difficoltà nel comprendere queste condizioni, fatecelo sapere immediatamente!!
Thank you / Danke/ Gracias / Merci / Grazie